Course curriculum

  • 1

    Welcome

    • What you will cover in this module
  • 2

    Introduction

    • Introduction

    • Understanding Voicemail & Voicemail User Guide documents
  • 3

    Voicemail for Users

    • What you will learn

    • Voicemail for Users

    • What you have learnt

    • Exercise 10 - Voicemail for Users

    • Revision Questions
  • 4

    Voicemail for Departments

    • What you will learn

    • Voicemail for Departments

    • Department Out of Hours and Voicemail Flow Chart

    • What you have learnt

    • Exercise 11 - Using voicemail with a Department

    • Revision Questions
  • 5

    Auto Attendant and Meet Me Conference

    • What you will learn

    • Using the Auto Attendant

    • Conferencing

    • What you have learnt

    • Exercise 12 & 13 - Configure the Auto Attendant and Using the Conference Facility

    • Revision Questions