Course curriculum

  • 1

    Welcome

    • What you will cover in this module
  • 2

    Managing the User accounts

    • What you will learn

    • Introduction

    • Managing the User accounts via the Admin Portal

    • Understanding Hot Desking

    • Understanding Call Select

    • What you have learnt

    • Exercise 5 - Supporting the Users

    • Revision Questions
  • 3

    Groups and Departments

    • What you will learn

    • Introduction

    • Creating and Managing Groups

    • Creating and Managing Departments

    • Understanding Departments

    • What you have learnt

    • Exercise 6 - Using Groups and Departments

    • Revision Questions
  • 4

    Routing DDI numbers

    • What you will learn

    • Routing DDI Numbers via a DDI Plan

    • What you have learnt

    • Exercise 7 - Routing incoming external calls via a DDI Plan

    • Revision Questions
  • 5

    Time Plans

    • What you will learn

    • Creating and Managing Time Plans

    • What you have learnt

    • Exercise 8 - Using a Time Plan with a Department

    • Revision Questions
  • 6

    Contacts database

    • What you will learn

    • Working with Contacts

    • Additional Functionality

    • Importing Contact entries

    • What you have learnt

    • Exercise 9 - Working with the Contacts database

    • Revision Questions