Course curriculum

  • 1

    Welcome

    • What you will cover in this module
  • 2

    Managing User Accounts

    • What you will learn

    • Managing User Accounts

    • What you have learnt

    • Exercise 5 - Managing User Accounts

    • Revision Questions
  • 3

    Managing Groups & Departments

    • What you will learn

    • Managing Groups

    • Using Capabilities

    • Exercise 6 - Working with Groups

    • Managing Departments

    • Exercise 7 - Working with Departments

    • What you have learnt

    • Revision Questions
  • 4

    Working with Dial Plans

    • What you will learn

    • Working with Dial Plans

    • Dial Plan Commands and Actions

    • What you have learnt

    • Exercise 8 - Working with Dial Plans

    • Revision Questions
  • 5

    Working with LCR Plans, Trunk Groups and Trunks

    • What you will learn

    • Working with Trunks

    • Working with LCR Plans

    • Understanding the SIP Trunk Wizard

    • Setting Up Teams-Call

    • What you have learnt

    • Exercise 9 - Routing External Calls

    • Revision Questions
  • 6

    Managing DDI Plans

    • What you will learn

    • Working with DDI Plans

    • DDI Plan commands

    • Understanding Outgoing CLI

    • Outgoing Call CLI flow diagram

    • What you have learnt

    • Exercise 10 - Configuring and managing DDI Plans

    • Revision Questions
  • 7

    Managing Time Plans

    • What you will learn

    • Managing Time Plans

    • What you have learnt

    • Exercise 11 - Managing Time Plans

    • Revision Questions
  • 8

    Managing Contacts & Area Codes

    • What you will learn

    • Managing Contacts

    • Using Area Codes

    • What you have learnt

    • Exercise 12 - Working with the Contacts database

    • Revision Questions
  • 9

    Using Paging Channels

    • What you will learn

    • Using Paging Channels

    • What you have learnt

    • Exercise 13 - Creating a Paging Channel

    • Revision Questions
  • 10

    Working with Companies

    • What you will learn

    • Working with Companies

    • What you have learnt

    • Exercise 14 - Using Companies

    • Revision Questions