Course curriculum

  • 1

    Welcome

    • What you will cover in this module
  • 2

    Voicemail Configuration and Maintenance

    • What you will learn

    • Voice Processing Software

    • Voice Processing Installation and Configuration instructions

    • Voicemail Ports

    • Voicemail Licensing

    • Voicemail Configuration

    • Voicemail Maintenance

    • What you have learnt

    • Exercise 15 - Voicemail configuration and maintenance

    • Revision Questions
  • 3

    Setting up Music on Hold

    • What you will learn

    • Using Music Channels

    • What you have learnt

    • Exercise 16 - Configuring Music on Hold

    • Revision Questions
  • 4

    Call Recording

    • What you will learn

    • Understanding the Call Recording facility

    • What you have learnt

    • Revision Questions
  • 5

    Auto Attendants

    • What you will learn

    • Managing the Auto Attendant

    • Using VXML Scripts

    • VXML Scripts documentation

    • What you have learnt

    • Exercise 17 - Creating an Auto Attendant via a VXML Script

    • Revision Questions